City Expert Company – Customer Privacy Policy
Effective Date: 02/06/2020
At City Expert Company, we value the trust our
customers place in us. This Customer Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our appliance repair and installation services.
1. Information We Collect
When you use our services or contact us, we may collect the following personal information:
- Full name
- Address (for service appointments)
- Phone number
- Email address
- Appliance details (brand, model, issue)
- Payment information (processed securely via third-party providers)
- Service history and preferences
We collect this information to provide high-quality service and ensure smooth communication.
2. How We Use Your Information
We use your information for the following purposes:
- Scheduling and confirming service appointments
- Diagnosing appliance issues and delivering appropriate repair or installation
- Processing payments and issuing receipts
- Communicating updates or service confirmations
- Improving our services and customer experience
- Complying with legal obligations
We do not sell, rent, or share your personal information with unrelated third parties for marketing purposes.
3. Data Storage and Security
We take data protection seriously. Your information is stored securely using industry-standard methods, and we implement physical, electronic, and managerial safeguards to protect it from unauthorized access, misuse, or disclosure.
4. Third-Party Services
We may use trusted third-party vendors to process payments or send appointment notifications. These providers are obligated to protect your information and only use it to perform services on our behalf.
5. Your Rights and Choices
You have the right to:
- Request access to the personal data we hold about you
- Correct any inaccuracies in your data
- Request deletion of your information (subject to legal or contractual limitations)
- Opt out of non-essential communications
To exercise your rights, please contact us at:
📧
support@cityexpert.in
6. Policy Updates
We may update this policy to reflect changes in our practices or legal obligations. When we do, we will revise the “Effective Date” at the top and notify customers as required.
City Expert Company is committed to protecting your privacy and providing transparent, responsible service. If you have any questions or concerns about this policy, don’t hesitate to reach out.
Payment & Refund Policy
Payment policy:
- Third-Party Payment Gateways: We utilize third-party payment gateways to simplify the registration process. The convenience fee, along with the main event fee, is included and will be displayed at checkout. This fee is to be borne by the customer.
- Transaction Confirmation: Participants paying through UPI/NEFT to our current account (where the convenience fee is nil) must provide the transaction reference via email/WhatsApp for confirmation.
- Discount: Discounts are not applicable for any of our products.
Refund policy:
- Refund Medium: Refunds will be processed through the same medium as the payment method used.
- Refund Processing Time: Refunds may take between 3 to 10 working days, Participants should check with the payment gateway support if the refund is not received within that period.
- Refund Method: Refunds will not be issued in cash or coupons unless agreed upon with the participant, a refund receipt will be issued in such cases.
- Exclusion of Convenience Fee: Refunds exclude the convenience fee for payments made through third-party channels or payment gateways, the convenience fee is not refundable, and it needs to be borne by the customer.